Getting order data from multiple eCommerce platforms is essential for B2B software such as order management systems, inventory solutions, WMS, shipping software, PIM systems, and multichannel applications. These products need reliable access to orders and related store data to automate workflows across different sales channels.
The need for multi-platform connectivity continues to grow. According to the DHL 2025 E-Commerce Trends Report, 63% of global eCommerce businesses sell on at least three online platforms. Among B2B retailers, 58% already sell across three or more platforms.
Managing orders across these channels also creates operational challenges. The Linnworks State of Commerce Ops 2025 found that 43% of surveyed mid-market retailers struggle with order fulfillment and logistics across multiple platforms. The same percentage identified connecting to new marketplaces as a major challenge.
For eCommerce software providers, supporting these workflows requires access to accurate order data from their clients' stores and marketplaces. Building every platform integration separately, however, increases development and maintenance requirements.
In this article, you will discover which software features rely on order data and how to retrieve this data from different shopping platforms through one unified API.
Which Order Data You Can Retrieve from eCommerce Platforms
Order data from eCommerce platforms contains various information that serves different business purposes.
Moreover, here is a breakdown of order data you can retrieve from eCommerce platforms:
- Customer information - customers’ name, last name, ID, email address, phone number, create date, etc.
- Billing and shipping address - postcode, address, phone number, city, country, state, company and website (if any).
- Payment and shipping method - total order amount, shipping status, tracking number, etc.
- Ordered product information - order ID, name, price, quantity, etc.
Additionally, integration gives you access to several other order data points beyond those listed above.
Features eCommerce Software Vendors Can Implement by Having Access to Order Data:
- Synchronization of inventory levels. Real-time inventory synchronization is vital for online store owners. To implement this feature it is important for software vendors to get order data and sync product info across different sales channels.
- Personalized customer engagement. With order data related to customer information and ordered products, eCommerce software like marketing automation systems can send personalized emails to their customers. These emails feature new items, discounts, offers, recommendations, abandonment cart notifications, and special prices on the top products.
- Order status notifications.. Software solutions like marketing automation, cart abandonment software or chatbots can implement the features that allows to notify end customers about their orders and successful purchases, track cart abandoners, etc.
- Reporting and analytics. Order data is also used for generating statistics, specifically reports, to allow the merchants and marketing strategists to analyze the latest trends and patterns in the eCommerce sphere. This analysis is then used for strategizing eCommerce operations.
To get order data from all the eCommerce platforms on which your clients have built their e-stores, you need to establish integrations with all of them. However, developing such a connection often comes with a lot of challenges you will need to overcome.
What Challenges You May Face with While Developing the Integration
- Integrations are complex. Every eCommerce platform has its own API specifics and every API has a different architecture. To integrate with these platforms, your team needs to understand the architecture beforehand. In-house integration development requires you to hire, onboard, and train advanced developers for the task. Such developers are hard to find. Now you can imagine the situation with several platforms you wish to connect with.
Moreover, some platforms have their own peculiarities of data retrievement. For example, eBay works with different data formats like XML or JSON. To get order data from it may be confusing and difficult.
- Integrations are expensive. Establishing one in-house integration can cost a fortune. You will have to pay for setup, infrastructure, development team, upgrades, and maintenance (as eCommerce platforms keep updating their APIs). Multiply this cost with the number of integrations you are planning.
- Integrations are time-consuming. It may take you around 8 weeks to 4 months to integrate with one eCommerce platform, that is, one eCommerce integration. Hiring developers, training them, coding integrations, and looking after upgrades and maintenance consumes most of your time.
The challenges of eCommerce integration are not limited to the ones mentioned above. To retrieve information from eCommerce platforms, you invest a hell lot of time, money, and resources, which is important for other crucial business operations. Therefore, you need a solution that could save such hefty investments and allow you to integrate with multiple eCommerce platforms in a more feasible way.
Solution to Get Order Data from More than 80+ eCommerce Platforms
When it comes to integrating with various eCommerce platforms without investing all your time, money, and resources, nothing is better than API2Cart, a unified API that allows your eCommerce software to connect with more than 80 eCommerce platforms at once. That means you do not need to integrate with every platform individually and spend tons of resources on it.
Fortunately, all you need to do is connect your eCommerce software with API2Cart. It then automatically integrates with all the platforms you wish to support. Simply add the platform names to the list, and API2Cart handles the rest.
Hence, to get order data from multiple eCommerce platforms like Amazon, Shopify, Magento, WooCommerce, eBay, etc. you need to connect only to API2Cart and execute the following methods:
- order.list
- order.info
- webhook for order.add event.
Here is the response structure of order.list method:
{
"return_code": 0,
"return_message": "",
"pagination": {
"previous": null,
"next": "BcHdEkJAGADQB3Kx2NXOXrjIWNpaJTIadzYj7PipL4Wn7xwmBbQQVeroU9nVsQd66LzNiW08zpkocy%2FgWmeEvIZ%2Bl1jfW35anTVtjKCXzLe2dHl%2FpiYwC7JGpn9JEAspAk5HUvKlrFQv2gMQVJ%2FjWybQjH6KIcyUKLDBHvfBxim1AUKqqeYEi6ec9qS9uu4f"
},
"result": {
"orders_count": 1,
"order": [
{
"id": "000000001",
"order_id": "1",
"basket_id": null,
"channel_id": null,
"customer": {
"id": "1",
"email": "[email protected]",
"first_name": "John",
"last_name": "Smith",
"phone": null
},
"create_at": {
"value": "2019-12-20T13:48:19+0000",
"format": "Y-m-d\TH:i:sO"
},
"currency": {
"id": "USD",
"name": "US Dollar",
"iso3": "USD",
"symbol_left": "$",
"symbol_right": "",
"rate": 1,
"avail": true,
"default": true
},
"shipping_address": {
"id": "2",
"type": "shipping",
"first_name": "John",
"last_name": "Smith",
"postcode": "12345",
"address1": "Green str.35",
"address2": "",
"phone": "",
"city": "Chicago",
"country": {
"code2": "US",
"code3": "USA",
"name": "United States of America"
},
"state": {
"code": "IL",
"name": "Illinois"
},
"company": "",
"fax": "",
"website": null,
"gender": null,
"region": null,
"default": false,
"additional_fields": {
"prefix": "",
"suffix": "",
"middlename": "",
"tax_id": null
}
},
"billing_address": {
"id": "1",
"type": "billing",
"first_name": "John",
"last_name": "Smith",
"postcode": "12345",
"address1": "Green str.35",
"address2": "",
"phone": "",
"city": "Chicago",
"country": {
"code2": "US",
"code3": "USA",
"name": "United States of America"
},
"state": {
"code": "IL",
"name": "Illinois"
},
"company": "",
"fax": "",
"website": null,
"gender": null,
"region": null,
"default": false,
"additional_fields": {
"prefix": "",
"suffix": "",
"middlename": "",
"tax_id": null
}
},
"payment_method": {
"name": "checkmo",
"additional_fields": {
"additional_payment_info": null
}
},
"shipping_method": {
"name": "UPS Ground",
"additional_fields": {
"code": "custom_custom",
"provider_code": "custom"
}
},
"shipping_methods": [
{
"name": "UPS Ground",
"additional_fields": {
"code": "custom_custom",
"provider_code": "custom"
}
}
],
"status": {
"id": "complete",
"name": "Complete",
"history": [
{
"id": "complete",
"name": "Complete",
"modified_time": {
"value": "2019-12-20T13:48:19+0000",
"format": "Y-m-d\TH:i:sO"
},
"notify": true,
"comment": "Reference order #000000001
Payment method:checkmo
Shipping method: UPS Ground
Complete
"
}
],
"refund_info": null
},
"totals": {
"total": 9,
"subtotal": 10.5,
"shipping": 0,
"tax": 0,
"discount": 0,
"additional_fields": {
"hidden_tax": 0
}
},
"total": {
"subtotal_ex_tax": 10.5,
"wrapping_ex_tax": null,
"shipping_ex_tax": 0,
"total_discount": 0,
"total_tax": 0,
"total": 9,
"total_paid": 9,
"additional_fields": {
"shipping_discount_ex_tax": 0,
"subtotal_discount_ex_tax": 0,
"tax_discount": 0,
"subtotal_tax": 0,
"wrapping_tax": null,
"shipping_tax": 0
}
},
"discounts": [],
"order_products": [
{
"product_id": "5",
"order_product_id": "1",
"model": "sku_1",
"name": "Product1",
"price": 1.5,
"price_inc_tax": 1.5,
"quantity": 7,
"discount_amount": 0,
"total_price": 10.5,
"tax_percent": 0,
"tax_value": 0,
"tax_value_after_discount": 0,
"options": [
{
"option_id": 0,
"name": "Color",
"value": "mint green",
"price": 0,
"weight": 0,
"type": null,
"product_option_value_id": null
}
],
"variant_id": null,
"weight_unit": null,
"weight": 0,
"barcode": null,
"parent_order_product_id": null
}
],
"bundles": [],
"modified_at": {
"value": "2019-12-20T13:48:19+0000",
"format": "Y-m-d\TH:i:sO"
},
"finished_time": null,
"comment": "",
"store_id": "1",
"warehouses_ids": [],
"refunds": [],
"gift_message": null,
"additional_fields": {
"base_currency_code": "USD"
}
}
]
}
}
To know more about how API2Cart is beneficial for your business use case, book a free call with us today. We also provide a Sign up for free for you to see how easy the integration with eCommerce platforms can be.
Guide focus: Unified multi-platform order retrieval. For the complete integration lifecycle, see the order API integration guide. If status transitions are the main requirement, use the order status API guide.
FAQs
How can I get order data from multiple eCommerce platforms?
You can build separate integrations with each platform or use a unified API. A unified API provides one integration layer for retrieving order data from multiple supported shopping platforms and marketplaces. As a result, software providers can reduce development and ongoing maintenance work.
What order data can eCommerce APIs provide?
Depending on the platform, an eCommerce API can provide order IDs, statuses, products, quantities, prices, customer details, shipping information, payment data, and other order-related fields. However, the exact data available depends on the capabilities of each platform.
Why use a unified API to retrieve order data?
A unified API helps software providers avoid building and maintaining a separate integration for every eCommerce platform. Instead, developers can use a consistent API structure to work with order data across multiple supported platforms. Therefore, they can simplify platform connectivity while the integration provider handles platform-specific differences.
What types of software need access to eCommerce order data?
Order management systems, ERP solutions, WMS, inventory software, shipping applications, multichannel systems, and other eCommerce SaaS products often rely on order data. For example, they can use this data to support fulfillment, inventory updates, shipping workflows, and reporting. In addition, order data can help automate other operational processes.
How can I retrieve order data with API2Cart?
API2Cart provides API methods for working with orders across supported eCommerce platforms and marketplaces. For example, developers can use the order.list method to retrieve a list of orders from a connected store. In addition, they can explore available methods and parameters in the API2Cart documentation.
