Order Status API

Published 10 June 2021 | Updated 10 June 2021 | Natalia Kovalchuk

eCommerce software providers are surrounded by fierce competition to ensure their software has an edge over others. As a vendor, your software must have features that allow your clients to streamline their business operations. One such feature is retrieving order statuses from online stores based on shopping platforms and updating order information instantly.

Suppose you are a software vendor dealing in multichannel systems, shipping software, inventory management systems, etc. In that case, you need to work with an Order Status API to get and update information from shopping platforms to know the status of orders. An integration between your eCommerce software and shopping platforms is a must for this to happen.

Why do eCommerce Software Need to Work with Shopping Platforms’ Order Statuses?

Order status is a piece of key information for managing an eCommerce business. If store owners are unaware of whether an order is placed, shipped, dispatched, delivered, or canceled, they cannot carry out further steps of the transaction. Nor can they give their customers an update on their purchases until delivery.

The following eCommerce software use and process order status data using the Order Status API, which retrieves information from client stores based on shopping platforms:

  • Multichannel systems use order status info to manage and track orders across different sales channels. They use such data to update orders, sync inventory, create shipments, and make reports.
  • Shipping management solutions use order status data to manage and update orders so they can monitor and sync inventory levels and create shipments and shipping labels.
  • ERP solutions need e-store order statuses so they can manage and update orders on different sales channels and create shipments.
  • Warehouse management systems use order status information to manage warehouse operations, update inventory levels, and create detailed reports on sales.

All the software need order status data to perform their core functions. However, the ability to provide such functionality is only accessible through the development of API integration between eCommerce software and shopping platforms like Shopify, Magento, eBay, Amazon, WooCommerce, PrestaShop, BigCommerce, etc.

Software vendors need to connect their systems with the Order Status API of shopping platforms to retrieve order statuses and work with order data of the online stores. Without integration, the software will not be able to perform its desired functions efficiently.

Development of Integration with Shopping Platforms

Developing integration with shopping platforms is a complex process of connecting the B2B software or app to the platforms' APIs so that the former can retrieve data related to customers, orders, products, categories, etc. from the latter.

Shopping platform integration is an opportunity for the software vendors to connect with the international clientele of those platforms. It offers immense profits from the shopping platforms’ customer base while extending international exposure to the software.

However, given the complexity of the process, integration requires quite a lot of time, money, and resources if developed in-house. The investments are enormous while leaving no significant returns. Therefore, a third-party service like API2Cart comes into the picture to save you from hefty investments.

API2Cart is a unified API that connects your eCommerce software with more than 40 shopping platforms and marketplaces, all at once. You need not establish integrations separately while spending months on updates and maintenance. API2Cart looks after all the aspects of integrations.

Order Status API: How to Get and Update Order Info using API2Cart

API2Cart provides API methods that allow retrieving and managing order information. You can utilize these methods to work with order statuses and manage them across different sales channels at once so your clients do not have to update them separately on all the channels.

That said, the API2Cart API methods are described below:

  • order.status.list - This method allows the software to retrieve all orders’ statuses that are supported by the specific shopping platform or on which the client has built their e-stores.
  • The response example of order.status.list method in JSON format looks like this:

    
    {
      "return_code":0,
      "return_message":"",
      "result":{
        "count":14,
        "cart_order_statuses":[
          {
            "status":[
              {
                "id":2,
                "name":"Processing"
              },
              {
                "id":3,
                "name":"Shipped"
              },
              {
                "id":7,
                "name":"Canceled"
              },
              {
                "id":5,
                "name":"Complete"
              },
              {
                "id":8,
                "name":"Denied"
              },
              {
                "id":9,
                "name":"Canceled Reversal"
              },
              {
                "id":10,
                "name":"Failed"
              },
              {
                "id":11,
                "name":"Refunded"
              },
              {
                "id":12,
                "name":"Reversed"
              },
              {
                "id":13,
                "name":"Chargeback"
              },
              {
                "id":1,
                "name":"Pending"
              },
              {
                "id":16,
                "name":"Voided"
              },
              {
                "id":15,
                "name":"Processed"
              },
              {
                "id":14,
                "name":"Expired"
              }
            ]
          }
        ]
      }
    }
    

  • order.list - This method allows the software to receive a list of orders from the online stores built on shopping platforms. It returns four orders by default.
  • order.info - This method allows the software to retrieve the specific order with related information from the online stores.
  • order.update - This method allows the software to update existing orders that were made by customers of the online stores.

Conclusion

eCommerce businesses need timely and organized solutions to run their business. As a B2B eCommerce software vendor, you need to ensure that your software serves the desired purpose. You have to connect with several shopping platforms’ APIs and be able to work with their Order Status APIs so your software can retrieve the necessary information to provide its core functionality.

API2Cart API methods are specifically designed to retrieve the necessary information from shopping platforms and process it according to your and your clients’ business needs. To know more about how API2Cart works, contact us for a free consultation call.

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